A knowledge Management Approach Based on Ontologies: The Case of tourism

Abstract

The study and the practice of knowledge management have grown rapidly. Tourism, although it is a pioneer industry in electronic commerce and the use of information technology, has unfortunately been slow to adopt this approach. The goal of this paper is to examine the importance of knowledge management and semantic web in tourism. It is in this sense that we will involve ontologies by organizing as a conceptual graph, a set of concepts by semantic relationships. These relationships will allow search engines to target their research and thus make inferences. This paper is aimed primarily to present the concepts of knowledge management, knowledge management systems, semantic web and ontologies.  It also provides the importance of knowledge management in tourism, which gave the real benefits to be derived from the use semantic-web based ontologies for travelers. Finally, the last part is devoted to present a tourism ontology for Morocco and an architecture of the KMS we conceived.