Supply Chain Information Management and Service Delivery in Public Health Sector Organizations: A Case Study on National Medical Stores of Uganda

Abstract

Abstract—This paper describes the relationship between supply chain information management and service delivery efficiency in public health sector organizations. The three specific objectives of this paper are to: examine the relationship between supply chain information processing and service delivery; assess the relationship between supply chain information storage and service delivery; and lastly, to evaluate the relationship between supply chain information flow and service delivery. The researcher employed a positivist approach using a descriptive, case study and correlational designs. Using a researcher’s made five point Likert scale questionnaire, data was collected from a sample of 148 respondents. Of these, 56 respondents were from the National Medical Stores (NMS), while 92 were from supplementary sources (Mulago Hospital and Kisenyi Health Centre IV). Data was analyzed using means, and the Pearson Linear Correlation Coefficient. Findings revealed that, supply chain information management was at an average mean of 3.97, interpreted as high, while service delivery management was at an average mean of 2.94, interpreted as moderate. Correlation results on the other hand, indicated a positive and significant relationship between supply chain information management and service delivery of r-value 76% and Sig. value of 0.002. In light of this, the researcher therefore, concluded that supply chain information management positively contributes to service delivery, and that NMS should continue investing in the management of information within its supply chain process if it is to maximize services delivery.