Phan, Quyen Phu Thi, University of Economics - The University of Danang, Viet Nam

• Vol 8, No 2 (2019): International Journal of Supply Chain Management (IJSCM) - Articles
  The Mediating Effects of Switching Costs on the Relationship between Service Quality, Customer Satisfaction and Customer Loyalty: A Study in Retail Banking Industry in Vietnam
  Abstract  PDF

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