Implementation Digital Supply Chain Management System as a Reflection of Digital Transformation in New Normal Era: Study of System Crash and Fraud Prevention Analysis

Abstract

Abstract- This study aims to evaluate the implementation process of digital supply chain management on Bali branch of PT. Airnav Indonesia. Digital supply chain management system in this research location is relatively recent, thus, this study focuses on the hindrance factors by providing guidance of crash system and fraud analysis. 8 informants as the samples of this research were put to the test, accordingly, 4 staffs of digital supply chain management organizers, 2 providers of goods and services as well as 2 users of goods and services. Data, those deriving from interviews, perpetual observations, and documentations were scrutinized by software Nvivo 12 Plus. Results achieved from the analysis determined 7 main nodes namely System, Fraud, Procurement, Vendor, Package, Goods, and Data. Two nodes, in particular, System and Fraud overlooked the research data signifying hindrance gaps arising from the crash system and fraud in the course of digital supply chain management. 11 hindrances happening as a consequence of fraud and 4 from that of crash system are applied as Denpasar, Bali branch of PT. Airnav Indonesia’s evaluation basis to improve and mend the implementation of digital supply chain management